Writings
Essays on research, design & systems.
Thinking out loud on human factors, AI-enabled systems, UX research methods, and the spaces where they overlap.
Apr 7, 2026Apr 5, 2026Apr 5, 2026
Your Smartwatch Knows You're Overwhelmed Before You Do
Heart rate variability can detect cognitive overload before a person consciously feels it. Here's what that means for how we design AI systems.
Automation Bias Is a Design Failure, Not a User Failure
When an AI system causes an incident, we blame the operator for over-relying on it. We're blaming the wrong party.
Why Aircraft Technicians Don't Trust AR Headsets
XR promises to revolutionize aircraft maintenance. But when you put a headset on an actual technician in an actual hangar, something unexpected happens.